Terms & Conditions

Payment
Payment is made via Paypal which is a secure online system. Please note that you do not need to register or have an account with Paypal to pay. Most credit and debit cards are accepted. Payment is taken externally to this site and we do not have access to your credit/debit card details. You will also receive a payment confirmation email from Paypal. We do accept cheque payment, must be in GBP and crossed payee, please allow three to seven days + to clear my account. Will post items once payment has cleared, you will then be notified via email when dispatched.

Delivery
Delivery within the UK is by Royal Mail First Class, Special Delivery 9am, Special Delivery next day and Standard Parcels, apart from 1st class all other postage is optional - we also deliver outside the UK via postage options at the checkout. All P&P charge's will be included in the postage cost

Returns
All goods remain the property of Chough Studio Pottery until full payment has been received. Orders will be treated as binding when payment is made. In line with the 'Consumer Protection (Distance Selling) Regulations', customers by law have a cooling off period of 7 working days from receipt of the purchase. Should you wish a refund during this time please advise us in writing and preferably via email and no later than the 7 working days has expired. The items then need to be returned in exactly the same way as for all other refunds including the original delivery note. [ Please go to our store returns & refunds page for more detailes].

Damages

We will not accept any responsibility for any damage/shortage unless advised within 2 working days of receipt of purchased items. Items are securely packaged in bubble wrap and boxes so damage during postal transit is unlikely. In the event you should receive damaged goods please notify us within 24 hours via email if possible and no longer than 48 hours after delivery; after which time we will not accept any responsibility.

Registered Address
Chough Studio Pottery registered address is 33 West End, Redruth, Cornwall, TR15-2SA.

VAT
Chough Studio Pottery is not VAT registered and prices quoted are the price you pay.

Privacy Policy
To understand your needs we require a certain amount of information from you. The information we hold on you is kept up to date and is used to enable us to process your order. From time to time we may also use it for our own analysis purposes to help us improve our service to you the customer. We will not at any time pass on your details to any third parties. We abide by the ‘Data Protection Act 1998’.

Website Disclaimer
The information held on our website is to the best of our belief accurate and up to date. However if you link to any other third party site via the Chough Studio Pottery website you do so entirely at your own risk. We cannot accept any responsibility or liability if you choose to do so.

Internet Copyright Notice
This website and content are copyright of Chough Studio Pottery © All rights reserved. Distribution or reproduction of part or all of the content is prohibited and may not be used for commercial gain except with express written permission. Thankyou for your valauble time to digest this page.

This website and contents are copyright of Chough